Help Center
From creating your first AI employee to connecting channels, configuring skills, and managing Credits — the guides you reach for most, in one place.
Step-by-step guides
Getting Started
How do I create my first AI employee?
After you sign up and log in, click "New Agent" in the dashboard, give the employee a name and a short role description, pick a default model, and save. Your new employee appears in your workspace immediately and is ready to chat.
The 5-minute setup
1) Create an AI employee; 2) upload one or two core documents to the Company Knowledge Base so it understands your business; 3) bind a chat channel (e.g. Web Chat or Telegram); 4) send a test message to confirm it replies. That's all it takes to go live.
How do I choose a plan?
There are four tiers — Starter, Pro, Max, and Ultra — differing mainly in monthly included Credits, the number of AI employees you can create, and storage and message limits. Start small and upgrade anytime on the Billing page; upgrades take effect instantly.
AI Employees
What is an AI employee?
An AI employee is an autonomous agent that completes tasks on its own: it has its own role, memory, skills, and connected channels. You assign work to it like a real teammate, and it breaks down the steps, calls tools, and delivers results.
Assigning roles and autonomy levels
In the Agent settings, write the role description (responsibilities, tone, boundaries) and choose an autonomy level: lower levels ask you to confirm each action, higher levels let the employee carry out multi-step tasks independently within the scope you grant. Start lower and loosen as you build trust.
Persistent memory and the company knowledge base
Each AI employee has private memory that persists across sessions, remembering customer preferences and past conclusions. The company knowledge base is a shared layer — documents you upload are visible to authorized employees so they answer from the same source of truth.
Channels
Which chat channels are supported?
We support Slack, Telegram, WhatsApp, and an embeddable Web Chat, among others. Messages from customers on these channels are routed straight to the bound AI employee, and replies go back through the same channel.
Is channel binding per-agent?
Yes — channels are bound per AI employee. In an employee's Channels settings, enter the credentials for the platform (such as a bot token) to connect. Credentials are stored encrypted, and binding one employee does not affect others.
Skills & Tools
What are built-in skills?
The platform ships 100+ built-in skills covering common abilities like web browsing, file handling, and data lookups. Enable the ones you need in an Agent's Skills panel, and the AI employee calls them automatically while working on tasks.
How do MCP integrations work (Notion / Shopify / GitHub)?
Via the MCP protocol, you can connect external systems like Notion, Shopify, and GitHub to your AI employees. Enter each service's configuration and keys in the integration settings (stored encrypted), and the employee can then read and write data in those systems.
What is the code sandbox?
The code sandbox is an isolated runtime where an AI employee can execute code to process data, generate charts, or run scripts without touching your other systems. The sandbox spins up on demand and is torn down after execution.
Billing & Credits
How do Credits work?
Usage is measured in Credits, where $1 = 1,000 Credits. Every time an AI employee calls a model or tool, Credits are deducted based on actual consumption. You can review per-employee usage anytime on the Billing page.
Monthly plan credits vs. permanent top-up credits
Credits included with your monthly plan expire 30 days after they're granted and are spent first. Credits you buy via top-up are permanent — they never expire and are only drawn down after your plan's monthly allotment runs out. This way your monthly allowance is used first while your prepaid balance is preserved.
How do I cancel a subscription?
Open subscription management on the Billing page to cancel. After cancelling you keep full access through the end of the current billing period and are not charged again; any permanent top-up Credits are unaffected and remain available.
Security
How is data isolated?
The platform is multi-tenant, with each tenant's data strictly isolated. One company's AI employees, memory, and documents are never accessible to another tenant.
How are credentials encrypted?
Keys you enter for channels and integrations are encrypted with AES-256-GCM before storage. The interface only ever shows masked values and never echoes the plaintext back.
Where is my data stored?
Your data is stored in managed cloud databases, with files kept in object storage. Memory and the knowledge base are partitioned by tenant and employee namespaces so they stay private to you.
Troubleshooting
My AI employee isn't responding
First check that your Credit balance is sufficient, the bound channel is still connected, and the Agent is enabled. If it still doesn't reply, test it directly in the dashboard chat to tell whether the issue is the channel or the employee's configuration.
Channel connection issues
This is usually caused by an incorrect or expired credential. Regenerate the platform's bot token or API key, update it in the channel settings, and re-bind. Also confirm the app authorization hasn't been disabled or revoked on the platform's side.
What happens when I run out of credits?
When your balance drops to zero, new tasks are paused to prevent runaway spend. Go to the Billing page to top up or upgrade your plan; as soon as your balance is restored, your AI employees resume immediately.